The Labguru wizards are here to streamline your science from research to production.
At Labguru, we combine groundbreaking science with cutting-edge technology. We’ve got you covered and will accommodate all your needs - from onboarding and training, to tailoring personalized solutions. We’re famous for our speedy, high-quality service!
Continuous Professional Support
Our Application Scientists are always here for you. Whenever you need help, just contact us through Labguru and your request will be answered within 24 hrs. We also offer 24/7 support for emergency cases.
Our Application scientists are typically PhDs in chemistry or in life sciences.
We offer a tried-and-tested (on over 100K scientists) onboarding process that allows you to start using Labguru as your research and lab management system immediately. Our onboarding process is modular, and you can select which of the following services you require: private or multi-tenant AWS, data legacy migration, a validated environment, automation processes, integration services for other platforms or lab instruments, and user training packages.
Labguru offers two-part user training: basic training and advanced workshops. The basic training covers general system usage and introduction to the E-notebook, Inventory, Storage, Equipment, and Knowledgeable modules. Training is usually performed in online meetings, with a follow up Q&A meeting to finalize the process. This training package exposes users to most of Labguru's features and enables the immediate incorporation of Labguru into their work process.
We also offer advanced workshops where users can actively train, accompanied by our Customer Success experts. Customers can select from a list of training topics: protocols, experiments, biocollection management, chemistry, data science tools, molecular biology workflows, administrator training, and more.
Server Installation and Validation
Labguru is available for two main types of installation - multi-tenant or single-tenant ("Private Cloud"), both hosted on AWS. If you require a Private Cloud, we will set up a new AWS instance dedicated solely to you and adjust it to your security and setup requirements.
To decide which installation type meets your needs, review the following comparison of multi-tenant and single-tenant servers:
Multi-Tenant Vs. Single Tenant
For validated environments, we provide Installation Qualification and Operational Qualification (IQ/OQ) packages. All aspects of the IQ/OQ protocols, processes, and execution are led and supervised by the Labguru Validation Management Team, which includes Labguru executives from the Product, QA, and Automation teams. The validation package is available for customers on both types of installation.
For more information about the Labguru Validated Cloud, click here.
We offer a fast and complete legacy data migration so that all your previous work will be neatly documented in Labguru with zero data loss. The Legacy data is transferred through a secure channel provided by Labguru (AWS S3 SFTP), or through any other channel you prefer. The legacy data will be adjusted to fit Labguru platform format, making it easily searchable. Users will be able to continue working from where they stopped before adopting Labguru.
Automation & Integration
The Labguru Automation specialists are here to listen to your requirements and to develop custom automation processes or integrations for other platforms or instruments. We can build full workflows tailored to your specific needs, or train your in-house bioinformaticians, data scientists or software engineers to create your own automation, using the Workflow Editor add-on.
Automated workflows can include any action that can be manually performed within Labguru. Here are some examples for automated processes that our clients use:
Data managementAnalysis calculations and queries, data structuring, data capture from external instruments and programs, and more.
Lab management tasks
Sample tracking, experiment documentation, equipment management, shopping list and pricing calculations, and report creation and sharing with internal or external collaborators.