Labguru Services

The Labguru wizards are here to streamline your science from research to production. 

Labguru Services
Request a Demo

At Labguru, we combine groundbreaking  science with cutting-edge technology. We’ve got you covered and will accommodate all your needs - from onboarding and training, to tailoring personalized solutions. We’re famous for our speedy, high-quality service!

Continuous Professional Support

Our Application Scientists are always here for you. Whenever you need help, just contact us through Labguru and your request will be answered within 24 hrs. We also offer 24/7 support for emergency cases.

Our Application scientists are typically PhDs in chemistry or in life sciences. 

Support
user training (600 × 600 px) (1)

Onboarding

We offer a tried-and-tested (on over 100K scientists) onboarding process that allows you to start using Labguru as your research and lab management system immediately. Our onboarding process is modular, and you can select which of the following services you require: private or multi-tenant AWS, data legacy migration, a validated environment, automation processes, integration services for other platforms or lab instruments, and user training packages.

User Training

Labguru offers two-part user training: basic training and advanced workshops. The basic training covers general system usage and introduction to the E-notebook, Inventory, Storage, Equipment, and Knowledgeable modules. Training is usually performed in online meetings, with a follow up Q&A meeting to finalize the process. This training package exposes users to most of Labguru's features and enables the immediate  incorporation of Labguru into their work process.

We also offer advanced workshops where users can actively train, accompanied by our Customer Success experts. Customers can select from a list of training topics: protocols, experiments, biocollection management, chemistry, data science tools, molecular biology workflows, administrator training, and more.

user training (600 × 600 px)

Server Installation and Validation

Labguru is available for two main types of installation - multi-tenant or single-tenant ("Private Cloud"), both hosted on AWS. If you require a Private Cloud, we will set up a new AWS instance dedicated solely to you and adjust it to your security and setup requirements.  

To decide which installation type meets your needs, review the following comparison of multi-tenant and single-tenant servers:

Multi-Tenant Vs. Single Tenant

Features
2FA / SSO / LDAP integration
256 bit encryption
Hosted by AWS
Option to choose the AWS hosting region
Advanced security options
Dedicated and isolated resources
Dedicated domain
Multi-Tenant
2FA / SSO / LDAP integration
256 bit encryption
Hosted by AWS
US/EU Option to choose the AWS hosting region
Advanced security options
Dedicated and isolated resources
Dedicated domain
Single-Tenant
2FA / SSO / LDAP integration
256 bit encryption
Hosted by AWS
Per customer request Option to choose the AWS hosting region
Advanced security options
Dedicated and isolated resources
Dedicated domain

For validated environments, we provide Installation Qualification and Operational Qualification (IQ/OQ) packages. All aspects of the IQ/OQ protocols, processes, and execution are led and supervised by the Labguru Validation Management Team, which includes Labguru executives from the Product, QA, and Automation teams. The validation package is available for customers on both types of installation.

For more information about the Labguru Validated Cloud, click here.

Data Migration

Data Migration

We offer a fast and complete legacy data migration so that all your previous work will be neatly documented in Labguru with zero data loss. The Legacy data is transferred through a secure channel provided by Labguru (AWS S3 SFTP), or through any other channel you prefer. The legacy data will be adjusted to fit Labguru platform format, making it easily searchable. Users will be able to continue working from where they stopped before adopting Labguru.

Automation & Integration

The Labguru Automation specialists are here to listen to your requirements and to develop custom automation processes or integrations for other platforms or instruments. We can build full workflows tailored to your specific needs, or train your  in-house bioinformaticians, data scientists or software engineers to create your own automation, using the Workflow Editor add-on.

Automated workflows can include any action that can be manually performed within Labguru. Here are some examples for automated processes that our clients use:

Data Management

Data management

Analysis calculations and queries, data structuring, data capture from external instruments and programs, and more.
Tasks

Lab management tasks

Sample tracking, experiment documentation, equipment management, shopping list and pricing calculations, and report creation and sharing with internal or external collaborators.

 

alerts

Alerts & Email notifications

 You can set alerts and email notifications for required actions or system updates.
Simply tell us what you want to get done and we will create a step-by-step workflow for you. 

For examples of what can be achieved with Labguru Automation, click here.

vial

To learn more about how we can help you

Request a Demo