For our US office

Application Scientist

Job Description

We’re looking for an Application Scientist superstar who will join our Customer Success team in the US region and will help customers to ensure proper and satisfactory adoption of our product.

You will help with technical and scientific implementation, including onboarding, ongoing retention and upselling. Through regular meetings, email conversations and webinars with customers, you’ll build strong relationships that persist through the lifecycle of the licensing.

You’ll be the first point of contact for the customers, and will help them build programs, processes and procedures that are successful and repeatable in delivering value to them.

Key Responsibilities

  • Full ownership of assigned strategic accounts and their successful adoption of Labguru leading to possible upgrades, referrals and renewals
  • Create a professional close relationship with project managers of VIP accounts, including periodical meetings to ensure satisfaction
  • Work closely with Product and Development teams to promote and tailor suit customer’s needs and advice and solve customer’s issues
  • Answer support tickets from account users within a working day
  • Coordinate immediate fixes for users by the support engineer team
  • Coordinate deploy to VIP account servers with product and dev team.  
  • Help the team to maintain KPI's up to date
  • Host training and pre-sale webinars
  • Regularly track and report the activity of VIP accounts
  • Contribute with articles to our HelpDesk
  • Onsite visits/trainings to potential customers

Qualifications & Skills

  • MSc/PhD in Biology  with laboratory bench experience (preferably in the biotech/pharma industry)
  • English as mother tongue. Other languages are welcomed
  • Passion for customers and for Customer Success!
  • Demonstrable leadership skills; working both independently and in team settings  
  • Excellent communication and presentation skills.
  • Ability and willingness to work flexible hours and travel for onsite visits
  • Programmatic skills are a plus

 

Company Description

BioData Ltd. is a start-up company that aims to become the leading player in providing flexible, affordable management systems for scientific research laboratories. Our product, Labguru, is an innovative cloud-based platform with a growing customer base.

We apologize in advance for being able to reply only to shortlisted applicants.

 

 

 

 

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