COVID-19 Business Continuity UpdateOur commitment and responsibility towards you have never been stronger as we face the COVID-19 pandemic. We want to share with you the latest steps we are taking at Labguru to ensure continuity of service for our customers. We have introduced important measures with an increased focus on social distancing to both slow and reduce the spread of the virus.
- We have confirmed that our customer support team and cloud operations engineers are equipped to work from home and have the necessary access to our knowledge base, in order to provide support on customer tickets raised.
- Labguru team members are ready and able to undertake their job roles remotely and do so in accordance with local authorities’ guidelines.
- The Labguru communication tools are being used internally to work with our customers to maintain productive collaboration lab work and content sharing.
Labguru Academy FREE accessCOVID-19 affects work environments and individuals’ ability to attend regular lab work. To help everyone be more productive we are offering our partners with free access until further notice, to our Labguru Academy videos and tutorials. This will allow you to easily get acquainted with the different features and ways to use Labguru in the most efficient way.
Supporting Corona vaccine initiativesThe Labguru platform is used by our vaccine developing partners around the world to support an accelerated and efficient vaccine development process. We are committed to support Covid-19 vaccine development and urge you, our partners working on such developments, to let us know how we can better support you in this ever more important quest.
As always, we remain committed to supporting your business with an unparalleled level of service and will continue to monitor the situation, providing you with updates appropriately and promptly.
If you have an issue or query with a Labguru product or service, please continue to contact Labguru Customer Support as your first point of contact. If you have any further questions, please don’t hesitate to contact the Labguru team .